Originally posted on Social Business News.
Research from consulting firm, Bain & Company revealed that organizations that have adopted social media early on (Dell, Wal-Mart*, Starbucks*, JetBlue and American Express) have captured real economic…
Tag Archives: Zappos
5 Steps To A Social Business That Delivers Real Economic Business Value
December 7, 2011
Companies Leading Customer Service Via Twitter
August 2, 2010
In a world where consumers expect instant answers, here are six companies dedicated to helping in 140 characters or less.
Comcast
Many have argued that Comcast was the company who pioneered real time responses to customer service issues. The transition of Comcast’s original Twitter agent, Frank Eliason, was part of the inspiration for this post. Frank quickly became a web celebrity of sorts, standing for a new service directive in a very sensitive corner of the industry. Well done, Frank,…
