In a world where consumers expect instant answers, here are six companies dedicated to helping in 140 characters or less.
Many have argued that Comcast was the company who pioneered real time responses to customer service issues. The transition of Comcast’s original Twitter agent, Frank Eliason, was part of the inspiration for this post. Frank quickly became a web celebrity of sorts, standing for a new service directive in a very sensitive corner of the industry. Well done, Frank,…
Originally posted on Britopian from guest poster Jacob Morgan.
Social CRM is a very interesting topic but since the “space” is still relatively undefined, it can be somewhat of a challenge to address. The goal of this post is to keep things simple and high level so please keep that in mind and hopefully we can dive into more in depth in the future.
Let’s put aside terminology, jargon, and abbreviations for…
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