If you don’t know who Brian Solis is, perhaps you should take a closer look. Brian is one of the veterans of the communications space who has pushed the PR industry into new territory as an early adopter who fully embraced Web 2.0 and the changes it has brought. You may have seen Brian’s thinking in a slideshow near you—his Conversation Prism is ubiquitous social media frameworks. He’s also written…
Tag Archives: engage
Engaging Brian Solis
July 21, 2010
Health. The New Green?
July 15, 2010
Originally posted on Campaign Asia.
For at least the last decade, the environment has taken center stage when it comes to issues in which consumers and employees think businesses need to take an active part. However, now it seems that the environment is not alone, and ‘health’ as an issue is just as important.
This is what we’ve found in Edelman’s second Health Engagement Barometer. Nearly three quarters (72 percent) of the 15,000 respondents to this survey…
Social Media Is Not A Campaign: It's Your Customer
May 10, 2010
Originally posted on Travis Murdock’s Blog.
Social media really isn’t media in the way we typically use the word today in public relations and marketing. Social media are your friends, your colleagues and your customers. Instead of a newspaper where you can place an ad to reach an audience, social media pushes right into their lives. For all practical purposes, it is a direct tie to your friends and customers. Because of its intimacy people have a higher…
Brands Taking Action On The Social Web
March 23, 2010
There are many examples today where brands are listening to their customer’s feedback and making decisions. eBay (client), for example, recently launched PayPal Student Accounts which stemmed from continued frustrations among their customers who wanted family accounts. Intel simply gave away t-shirts to a community that was begging for them. Starbucks (client) not only solved a serious business problem of coffee spillage,…
