Twitter has often been thought to be nothing more than an online space in which people share an internal monologue in 140 characters, share a lot of bit.ly links or used simply to follow @StephenFry. Twitter has now entered its fifth year and is not just being used by social media whizz-kids…
Tag Archives: customer service on twitter
Five Growing Uses for Twitter
August 24, 2011
Companies Leading Customer Service Via Twitter
August 2, 2010
In a world where consumers expect instant answers, here are six companies dedicated to helping in 140 characters or less.
Comcast
Many have argued that Comcast was the company who pioneered real time responses to customer service issues. The transition of Comcast’s original Twitter agent, Frank Eliason, was part of the inspiration for this post. Frank quickly became a web celebrity of sorts, standing for a new service directive in a very sensitive corner of the industry. Well done, Frank,…
