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How To Be A Social Media Self-Righteous Jerk

This post was originally published on David Armano’s blog Logic + Emotion.

The scale below shows the many stages one has to go through in order to become a bona fide self-righteous jerk in social media. Still, there are many people who aspire to reach this peak, but fall short in executing against it. Given this observation, I thought it would be worthwhile to piece together a few best practices which will ensure your status as a social media self-righteous jerk (or SMSRJ). In no particular order:

1. Join The Klout Gestapo

All social media SMSRJ’s know that Klout is simply evil incarnate and requires a organized force to take on this evil axis of influence wherever it resides. A true SMSRJ will never-ever create a Klout profile and lash out against anyone who dares do so. If Klout is the Devil, then Klout Perks is the Devil’s spawn. Perks are to be shunned, banished and those who recieve them should be branded with a scarlet “K”.

2. Unfollow Offensive Twitter Followers In Public

Only seekers un-follow people or companies who they no longer derive value from quietly. It is the true SMSRJ who announces it out loud in some fashion or another. Tactics here can range from a thinly veiled post or an all out campaign. Make sure you get a few social media gurus on your side to link to your public posts and shout your discontent from the rooftops. A SMSRJ really knows how to make a public spectacle of their personal dissatisfaction.

3. Target Social Media Gurus

While on the topic of social media gurus, ignore the fact that while almost no true social media gurus actually call themselves that—they are the conduit to becoming a guru yourself. Take them down, one by one. Call them social media gurus every chance you get. Make sure all your social networks know you are doing real work. Tweets like “I’m still at the office knee deep in spreadsheets” will establish your credibility as a non guru. On your non-guru social media blog, write at least one post a month taking on a clearly identified guru in any subject you wish to establish authority in. If you’re really lucky, they might even link to you.

4. Analyze Social Media Influencer Lists

A new social media influencer list comes out about once a week. Make sure you find them and when you do, interrogate the creator on their methodology. Be sure to use your own made up metrics to throw them off the fact that you’re actually upset that you’re not on the list. 

5. Use The #Humblebrag Hash Tag At Will

If it looks like a humblebrag and acts like one—it’s a humblebrag and any SMSRJ has the responsibility to use the hash tag to combat this perverse social media behavior. After a few good uses, be sure to celebrate on your next vacation by relentlessly publishing pictures of beaches, mountains and gourmet food on Facebook. Hey, everybody’s doing it #humblebrag.

6. Take Up The Cause Against Personal Brands & Corporate Cheerleaders

A true SMSRJ creates social media feeds which reek of authenticity. However, shameless promoters are out there at every corner. They need to be dealt with. Let them know when their personal brands have gotten out of control. Or even worse, if they talk about their jobs and promote the companies who support their families. Take a zero tolerance stance pointing out that neither is acceptable. A handful of SMSRJ’s have even built successful personal brands pointing out how dangerous personal brands really are. Learn from this and you too can be internet famous in an ethical, respectable and admired fashion.

7. Call Out The Book Promoters

Let’s face it. Every author out there is using social media to promote their books. Unacceptable. Out them, blacklist them and once you have enough material to write a book yourself, make sure you mention your book in one out of every five social media posts. Just enough to promote it, but not enough to arise suspicion from non-author SMSRJ’s.

8. Engage (And Let Everyone Know How Engaging You Are)

So many people are out there using social media as a broadcast channel—they never even talk to anyone else. Blasphemy! Make sure that you spend most of your activity engaging with others. Make sure they know you’re engaging them. Remind them to engage back. Engage to the point where you risk work deadlines or real world relationships. Social media requires sacrifice. Bring your offerings to the alter of engagement and make sure everyone knows it.

9. Embrace Two Colors: Black And White

Nuance is for the weak. The SMSRJ sees only two shades—black and white, right and wrong. There is only one way to do social media right—see steps 1-8 for instruction.

10. Direct Your Energy Toward The Unenlightened

Spend the majority of your time watching others. Obsess over their social media habits and dissect their transgressions. It takes ten thousand hours to perfect any craft and this goes double for the committed SMSRJ. Don’t be distracted by your own initiatives but stay focused on what others do and allow their behavior to drive your mission in social media—to rectify social media injustices around the world.

*This post designed to make you think. Social media guru not required.

Image credit: MattersOfGrey

A Look Inside oneforty with Laura Fitton


A few weeks ago I had the chance to catch up with Laura Fitton, CEO/Founder of oneforty. oneforty is a giant online marketplace for the best Twitter apps. From their handy Toolkits to the great reviews from real users, oneforty is the one-stop shop for everything you want to know about Twitter.

Suzanne Marlatt: Where does your Twitter name @pistachio come from?

Laura Fitton: Pistachio is a company name I’ve used off & on since 1997 (originally, Pistachio Studios). It came from hideous pistachio ice cream green paint I found in the basement and used to create a home office in the attic of my boyfriend’s rented house. I kept grabbing the name Pistachio because I couldn’t think of a really good brand. Hilarious to me that I get a lot of credit for “clever branding” now.

SM: You recently presented on Twitter for business at twtrcon, what were some of the key insights from your presentation?

LF: Twitter in 4 words: Listen. Learn. Care. Serve.

There are 5 business advantages to being on Twitter even if your customers are not (SEO, PR, Research, Word of Mouth & Content Generation*)

*You don’t even have to drive your audience to Twitter to get them to follow your tweets (or a search stream or Twitter list grouping) – you can put a widget on any site

Enormous future opportunities lie in Twitter tools we haven’t even seen yet – things that digest the onslaught of Tweets into powerful, easy-to-use websites that “even your mother” could immediately understand and benefit from.

You can worry about employees wasting time on Twitter or you can focus on having productive employees. An unproductive employee can waste just as much time with coffee, smoking, the telephone or the web.

SM: Which toolkits on oneforty would you recommend PR professionals explore?

LF: The great news here is that oneforty.com’s main search now includes toolkits, which are really “how to tweet” guides on specific topics. So no matter what you’re looking for on oneforty, every search results page now includes related toolkits – search keywords for your clients and get targeted guides by profession and industry. Can’t find one? You get to create it and make your client the star.

Our friends at SHIFT Communications and Engage! author Brian Solis (our advisor) made good ones.

You can toot your own horn here, because yours are useful, and of course Steve Rubel’s & David Armano’s.

That’s the beauty of toolkits – understanding exactly what other pros use. Guy Kawasaki? Got one. Morgan Johnston, the guy behind @jetblue’s success? Got that too.

SM: It seems like a new Twitter tool is popping up everyday, how many tools get submitted to oneforty on a weekly basis?

LF: It really varies, but you can keep an eye on our total number of apps and get some idea. In the background we are discovering hundreds of new apps a week or more, we just have a challenge to get enough data on each of them to list on the site. We list over 3,000 apps but know of 41,000 more. At this point Twitter reports that 200,000 “API Tokens” have been issued. I’d guess at least 70,000 are actual software projects that are up and running in some form. Keep in mind though, a huge percent of those are experiments that have only tweeted once or twice.

SM: Is there a tool you would like to use that hasn’t been created yet?

LF: There was until I saw Tweetbeat’s Firsthand. Now I just wish it were built in to all browsers. It does a perfect job of showing how Twitter can provide valuable context for anyone – whether or not they ever start tweeting.

In general like I said at Twtrcon – we’re going to see many more tools, sites and services built on Twitter that serve the mainstream. On YouTube, 90% of people never even comment, let alone upload a video, yet millions make great use of the site and spend lots of time there. Twitter needs more for “the 90%.”

SM: What is one of your favorite undiscovered Twitter tools?

LF: I bet you haven’t seen Tweasier yet – it’s one our community manager Janet Aronica showed me. Combine a simplified client with a bunch of business features like analytics, conversation tracking and ways to sort & search your network.

SM: I love the new oneforty Toolkit widgets. Will you be developing more widgets in the future?

LF: Yes! Developers can add a widget to their app that shows how well-rated it is on oneforty, and we’re working on “CrunchBase” like embeds for bloggers writing about their favorite Twitter tools. Don’t be surprised to see more social elements come to oneforty, possibly including badges that you can earn.

Eventually we’ll just open up an API and see what kind of stuff our community wants to build.

SM: Who are some of your favorite people to follow on Twitter for social media conversation?

LF: It’s so dangerous to name names for me. I love what @amanda, @kanter and @cfnoble have done for nonprofits. Most of my favorites to point people to are just plain interesting, helpful people, whether or not they call themselves “social media” people/consultants/etc.

SM: Do you have a favorite resource online for Twitter news and information?

LF: Actually yes, our own community. Sure, many blogs – Twitip, Mashable, etc. do a great job, but I learn the most by listening and talking to the community that has grown up around the @Pistachio account and @oneforty as a site and company.




Engaging Brian Solis



If you don’t know who Brian Solis is, perhaps you should take a closer look. Brian is one of the veterans of the communications space who has pushed the PR industry into new territory as an early adopter who fully embraced Web 2.0 and the changes it has brought. You may have seen Brian’s thinking in a slideshow near you—his Conversation Prism is ubiquitous social media frameworks. He’s also written a new book simply titled “Engage” which lays out in depth how organizations can better engage with multiple stakeholders in an era where participation rules and one way communication proves less effective. We recently had a moment to catch up with Brian in a casual setting where we discussed a variety of topics from metrics, to Old Spice to managing change brought upon by social technologies.

Enjoy.




Image credit: Brian Solis




How To Disclose With CMP.ly



Phil Gomes, Tom Chernaik and I recently sat down to discuss the growing need to disclose and identify involvement in social media programs. Tom created CMP.ly last year to respond to this need. CMP.ly provides bloggers and advertisers simple disclosure solutions, even if you are limited to only 140 characters.

How are you disclosing connections in social media programs?




Klout To Launch Facebird For Facebook


Originally posted on The Steve Rubel Stream.


Later today Klout, an influence tracking tool, is going to launch a new Facebook app called Facebird that helps you understand overlaps in influence between your Twitter and Facebook friends. Facebird will be live later today over on the Klout Labs site. The team gave me a preview yesterday, which you can watch above or over on YouTube.




Joseph Jaffe On Thinking And Doing



I recently had a chance to sit down with Joseph Jaffe, author of Flip The Funnel and Chief Interruptor at Powered. Joseph and I recently teamed up to do a series of talks with Symantec (client). We discussed the role of “thought leadership”–it’s relevancy and balancing both thinking and doing. Don’t let the poolside background fool you, we’re both working very hard at helping large organizations integrate social media into the way the do business. Enjoy the chat.




Making Your Company More Referable



Small businesses make up the bulk of the global economy and yet most small business owners are challenged to run their businesses, let alone marketing those businesses to gain new customers and expand.

John Jantsch of Duct Tape Marketing has been a leading expert in assisting small and medium-sized business owners find creative ways to market their companies. His first book, aptly named “Duct Tape Marketing” has been a top-selling book since it was released in 2006.

John recently came to Austin, Texas, to talk to small business owners about what they can do to make their businesses “more referable” by their customers. He talked about the importance of referrals, and how making a referral of a business or service to a friend is risky. What if that business doesn’t live up to your hype? What if your friend doesn’t have the same experience you do? He touched briefly on how small business owners need to make themselves more referable – perhaps by having a unique value proposition, not by being boring.

He has a new book out entitled “The Referral Engine, Teaching Your Business to Market Itself” which is now available for pre-order at local bookstores and Amazon.

While much of what John talked about was directed at the small business owners in the audience, he explained that the concepts also translate to other types of organizations worldwide. John uploaded his slides from the discussion, which are now available on SlideShare.




Bill Gross, CEO, TweetUp, Idealab


Originally post on The Steve Rubel Stream.


Last week in LA I had a chance to visit Idealab, an incubator that pioneered pay-per-click advertising a decade ago. The purpose of my visit was to meet CEO Bill Gross and his team and to learn more about TweetUp, an innovative new service that, I believe, has a great shot of creating a demand-driven ad network around Twitter.

(Idealab, not TweetUp specifically, is an Edelman client.)

Unlike Twitter’s own ad platform, TweetUp will surface not only tweets but tweeters. What’s more, they will be integrated as widgets/columns in key ecosystem apps like TweetDeck and contextually via large sites like Business Insider.

To me, TweetUp’s greatest appeal lies in that it’s a mix of paid, earned and social. In order to receive the best position for your tweets, the TweetUp system needs to perceive that you are an expert in the topic/keywords you are bidding for.

Brian Morrissey Discusses Social Media Myths


I had a chance to catch up with Brian Morrissey at the Marketing 2.0 Conference in Paris where he presented the Top 10 Social Media Myths. I, unfortunately, missed his presentation but caught up with him afterward to get this exclusive interview. Enjoy.




Chatting With @comcastcares


Frank Eliason is on a mission. He wants to serve customers wherever they are. Several years ago he decided to take his mission to Twitter, where he began to solve customers problems. Since then, he’s created a team at Comcast which engages customers in a variety of social channels. We recently got together in Chicago and chatted about the potential for social media to move beyond communication and actually improve the product or service of a company. And the next big thing? Frank thinks it’s employee engagement. Have a look and let us know what you think.