Well, I'm not sure from whom I borrowed this or if it was originally my own idea - but in my workshops with clients and colleagues I always use the term The Baby Monitor Principle, when it comes to the culture of communications in this new age. And I like it, because it is simple, easy to get and to remember - and everyone immediately knows what I want to say.
At least everyone who has been raising kids the last 20 years...
What has changed when the baby monitor entered our lifes?
Kids know from day one that they just need to cry - and mummy or daddy is coming.
This definitely changed communications, don't you think? Before the baby monitor you had to get up, get out of your bed, find your way to your door and the way to your parents' bedroom. It was quite a long time until you got your answer. Maybe like today when you write an e-mail to any given company.
But if you have been arisen with a baby monitor, this is not fast enough anymore. Like Don Tapscott said: "Email is a former technology good for sending a thank you letter to your friend's parents." The Baby Monitor Principle means that now the audience expects you either to answer instantly - or have your answers online to pull them from your database.
And The Baby Monitor Principle is not only something for young people. Lots of us that moved into the so called web 2.0 some years ago have already the same habit: If I wanna know something, I wanna know it now. And if you can't deliver now, I will go to someone else who can. Good bye. I'll never come back.
Sometimes my attendees are scared. Sometimes they think I am mad. And some even react like the ostrich. But most of them change their mindset. Because - not surprisingly - all of them know some kids.
It's not about technology. It's not about the web. It's about culture. And about instant conversations. Technology just helps us to find solutions.



Comments (1)
Still love the term - even in english ;-) Web 2.0 is the real meaning of "allways on"... Michael
Posted by KMTO | April 21, 2008 10:19 AM
Posted on April 21, 2008 10:19