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Social Business and Innovation

Innovation is the life blood of businesses large and small. Without the ability to innovate with new products and services, or adapt existing ones to suit changing markets, the business will simply stagnate.

So how is innovation enabled in the social business model? The Internet of course has been the catalyst for one the most potent forms of innovation – disruptive innovation – across a variety of industries. However, for businesses exploring how to integrate social practices and technologies, I don’t believe it is possible to actively make innovation happen. Instead y…

Social Media Business vs. Social Business

Lately I’ve been having a lot of conversations with clients about social commerce as an aspect of social business.

With social networking, and Facebook in particular, such a dominant activity online, it would seem like a logical next step for any brand with a well-established community. Yet recent stories of high profile brands shutting up shop on Facebook are bound to make businesses think carefully about whether or not it’s the right thing to do.

What Gets Customers Talking?

Social networks, by their very nature, exist to facilitate relationships between people. …

The Difference Between A Conversation & A Lecture

 

Originally posted on Cut Out and Keep.

We spend a lot of time talking about “conversations” in our industry. But what is a conversation exactly?

At it’s simplest it’s a dialogue between two or more people; but of course, there’s more to it than that. What makes the dialogue possible are two things: first, a shared interest and second, a willingness amongst the participants to accept that they don’t have all the answers.

It’s the acceptance we don’t – and can’t – know it all that’s the crucial bit. Without it, the conversation becomes a lecture, or, even wo…

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