To ensure that your voice is heard by the right audiences, you need to identify the right influencers – your digital stakeholders – in key markets. They are the voices online who understand your client’s issues or industry, are open to engagement, influence discussion, and are seen as trustworthy resources by their peers. Companies can align their influencer engagement efforts to strategic objectives by building solid relationships online and turning them from stakeholders into partners, or influencers who take an action on your company’s behalf.
Model: The Interlocking Spheres of Social Business
July 27, 2011
Originally posted on Cybersoc.
I’ve been spending quite a bit of time recently thinking about and discussing social business. The result of this has been the following model (click to enlarge), which demonstrates what I’ve come to understand as the three interlocking spheres of social business:
The Social Layer: Six Thoughts On Where Google Plus Is Going
July 26, 2011
Originally posted on Logic + Emotion.
I’ve been deeply immersed in Google Plus for the last week or so, not only following what’s being said about the service but actually using it, kicking the tires and making observations along the way. For what it’s worth,…

Sports Teams Should Make the Leap from Social Media to Social Business
July 25, 2011
Sports teams have been on the leading edge of social media over the last several years, accumulating millions of engaged followers and creating numerous best practices along the way.
From deepening the bond with fans through ongoing two-way dialogue, to live streaming games, events and chats, to providing exclusive offers and events for followers, there’s no shortage of teams using social media in creative and effective ways.
Now it’s time to take the next step.
Every action taken by a sports team is in the spotlight. Whether it’s trading a player to save cap space, taking…

Friday Five: Social Media Lessons from Startups
July 22, 2011
Many big brands produce stellar campaigns, but it is as important for marketers to keep an eye on the little guys – the startups – who are operating fantastic marketing campaigns, often with tight budgets. Startups have been leveraging social media by engaging with early adopters and building thriving online communities, and many startups are finding ways to set themselves apart from the crowd. This week’s Friday5 examines five startups using social media to create excellent brand value.
1. Evernote
Quick Hits With Chuck Hemann: Google+, Klout, Analytics and More
July 20, 2011
Recently, Chuck Hemann made the move from Austin to Chicago and joined Edelman Digital as VP of Digital Analytics. Chuck brings a wealth of knowledge and expertise in all things social. I asked him to share his thoughts on everything from Google+, to Klout and even sentiment analysis. His answers are quite insightful and give you a look at some emerging trends in the social space. If you’re longing for more knowledge after you’re…

Health Digital Check-Up: The Rise and Fall of Google Health
July 20, 2011
Google Health launched in May 2008 on the heels of a successful two-month pilot at Cleveland Clinic and was received with optimism. As an Electronic/Personal Health Record (PHR) product, Google Health was developed to allow consumers the ability to manage their personal health information electronically – giving them greater insight into information that was previously stored in disparate clinic or physician records. As is common in the tech…

Is SCO the new SEO?
July 19, 2011
In oversimplified terms, SEO to the average company is a process of performing research into the words people are using when searching or discussing online. Company X then refines the copy and metadata on their site to match the vernacular people are using to improve their relevance in search result rankings. Of course this is a very simplified description. For more information click here (PDF).
Eight Tips for Scaling Social Customer Support
July 18, 2011
Originally posted on Dave Fleet’s blog.
David Armano noted in a recent Harvard Business Review post on social business that listening to conversations is a valuable step but only the beginning:
Establishing Social Continuity in the Global Landscape
July 15, 2011
Originally posted on Britopian.
In many large enterprise organizations, communicating is difficult without some level of governance. Global governance is a way to create accuracy, consistency, and repeatability in a process when teams are spread out far beyond just a functional group or business unit. The ability to work with global teams becomes imperative when…












